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Frequently Asked Question
01 Will I receive a booking confirmation?
Yes, Once your reservation is successfully completed, you will receive an instant confirmation via email or SMS with all booking details.
Please ensure your contact information is entered correctly during checkout. If you do not receive a confirmation within a few minutes, kindly check your spam folder or contact our support team for assistance.
02 Can I cancel or change my booking?
Yes, you may cancel or modify your reservation, depending on the rate and booking policy selected at the time of reservation.
We recommend reviewing the cancellation terms in your confirmation email. If you need assistance with changes, our team will be happy to help.
03 What payment methods are accepted?
We accept major credit and debit cards, including Visa and MasterCard. Depending on your booking, payment may be made online during reservation or upon arrival at the hotel.
For additional payment options or assistance, please contact our guest services team.
04 What time is check-in and check-out?
Check-in begins at 2:00 PM, and check-out is at 12:00 PM (noon).
Early check-in or late check-out may be arranged upon request and subject to availability. Please contact our front desk in advance to make arrangements.
05 Is my payment information secure?
Yes, Your payment information is protected using secure encryption and industry-standard security protocols.
We use trusted and secure payment gateways to ensure your personal and financial details remain confidential and fully protected at all times.